Refund & Cancellation Policy
Last Updated: May 1, 2026
We value your trust. Our refund policy is designed to be fair to both parties. Please read it carefully before making a payment. If you have any questions, contact us before purchasing.
1. General Policy
At WeMeanBiz, we are committed to delivering high-quality digital services. Because our services involve significant upfront investment in time, expertise, and resources, our refund policy reflects the nature of creative and technical work.
2. Refund Eligibility by Service Type
| Service Type | Refund Eligibility | Conditions |
|---|
| Website Development | Partial (up to 50%) | If cancelled before design approval stage |
| App Development | Partial (up to 40%) | If cancelled before wireframe approval |
| ERP/CRM Software | Partial (up to 30%) | If cancelled before development begins |
| Social Media Management | Pro-rata for unused period | With 30-day notice for monthly retainers |
| SEO Services | Pro-rata for unused period | With 30-day notice; work completed is non-refundable |
| Paid Ad Management Fee | Pro-rata for unused period | Ad spend already deployed is non-refundable |
| Ad Spend (Meta/Google) | Non-refundable | Once deployed to platforms; platform-level refund policies apply |
| Graphic Design | 50% if cancelled before first draft | Non-refundable after first draft delivered |
| E-Commerce Development | Partial (up to 50%) | If cancelled before design phase completion |
3. Non-Refundable Situations
No refunds will be issued in the following cases:
- Work has been completed and delivered as per the agreed scope
- The client has approved deliverables at any stage
- Delays or issues caused by the client (missing content, late approvals, etc.)
- Change of mind after project commencement without valid cause
- Third-party platform fees already paid (Google Ads, Meta Ads, hosting, domain, etc.)
- Services where the full scope has been delivered
- Rush projects or expedited delivery services
- Services after the 30-day delivery period has elapsed without raised concerns
4. Cancellation Process
4.1 How to Cancel
To initiate cancellation, send a written request via:
Include your project name, invoice number, and reason for cancellation.
4.2 Notice Periods
- Monthly retainer services: 30 days' written notice required
- Project-based work: Cancellation accepted until project is 50% complete; after that, full payment is due
- Advertising campaigns: 7 days' notice required; spend already approved/deployed is non-refundable
5. Refund Process
If a refund is approved:
- Refunds are processed within 7–14 business days of approval
- Refunds are credited to the original payment method (UPI, card, bank account)
- Processing time may vary based on your bank or payment provider
- Razorpay processing fees (typically 2–3%) may be deducted from refund amounts
- All refunds are in INR only
6. Disputes & Resolution
If you believe our work does not meet the agreed specifications:
- Raise the concern in writing within 7 days of receiving the deliverable
- We will review and respond within 48 hours
- If the work genuinely does not meet agreed specifications, we will rectify it at no additional cost
- If resolution is not possible, a partial refund may be considered on a case-by-case basis
7. Force Majeure
WeMeanBiz shall not be liable for delays or service interruptions caused by events beyond our reasonable control, including natural disasters, government actions, internet/power outages, or platform policy changes. In such cases, service timelines will be extended accordingly.
8. Razorpay Specific Provisions
For payments made via Razorpay, additional provisions apply:
- Razorpay's own refund timelines (typically 5–7 business days for cards) are beyond our control
- UPI refunds typically reflect within 24 hours after approval
- Net banking refunds may take 3–5 business days
- For payment disputes, you may also contact Razorpay directly via their support portal
9. Contact for Refund Queries
For any refund or cancellation queries: